Return Policy

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-Returnable Items

Certain types of goods are non-refundable, such as perishable goods (like cut flowers), custom products, and gift cards.

Returning Your Item

1. Contact Us: Before returning your item, please contact us at [email protected] or call us at 728.635.4556 x03834 to obtain a Return Merchandise Authorization (RMA) number. This will help expedite the process.
2. Packaging: Securely repackage your item in its original packaging, if possible. Include all original materials.
3. Shipping: Ship your package to the following address (include your RMA number clearly visible on the outside of the package):
4. Lily Flower Returns
   22910 Howell Flat
   Tituston, Alabama, United States
5. Shipping Costs: Unless the return is due to our error (e.g., damaged or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Sale Items

Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Questions?

If you have any questions concerning our return policy, please contact us at [email protected] or call 728.635.4556 x03834. We're happy to help!